Terms of Service (Terms & Conditions)
These Terms of Service (“Terms”) govern access to and use of the services made available by IVQA – International Verification & Quality Academy (“IVQA”, “we”, “us”, “our”) through IVQA.org and related websites, dashboards, and APIs (collectively, the “Services”). The Services include digital verification tools such as QR codes, verification pages, organization dashboards, audit logs, and verification APIs.
By accessing or using the Services, creating an account, or purchasing a subscription, you (“you”, “Customer”, “Organization”, “User”) agree to be bound by these Terms and acknowledge that you have read our Privacy Policy and Cookie Policy (as applicable). If you do not agree, you must not use the Services.
If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity. “Parties” means you and IVQA.
1. Your Rights (License and Access)
1.1 Subscription Access. Subject to these Terms and during your active subscription term (“Subscription Term”), IVQA grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes, in accordance with the plan you purchased (“Subscription Plan”).
1.2 User Accounts. Access may require creating accounts for your authorized users. Each user must have unique login credentials and may only use the Services within the permissions assigned.
1.3 Service Modifications. We may modify, update, or enhance the Services from time to time. New features may be included in existing plans or offered as paid add-ons.
2. Your Responsibilities (Acceptable Use)
2.1 Compliance. You agree to use the Services in compliance with applicable laws and regulations, including data protection rules (e.g., GDPR, UK GDPR where applicable, and Morocco Law 09-08 and CNDP guidance where applicable).
2.2 Account Security. You must keep credentials confidential, implement appropriate access controls, and promptly notify us of any suspected unauthorized access.
2.3 Prohibited Activities. You must not:
- license, sell, resell, rent, lease, distribute, or make the Services available to third parties except as permitted for your authorized Users;
- reverse engineer, decompile, or attempt to extract source code, except where prohibited by law;
- bypass security controls, probe, scan, or test vulnerability without authorization;
- use the Services to transmit malware or harmful code;
- scrape or crawl the Services or verification databases in a way that disrupts operations;
- use the Services for unlawful, misleading, fraudulent, abusive, discriminatory, or infringing purposes;
- use the Services to store or transmit “special category” personal data (GDPR) unless expressly agreed in writing and supported by appropriate safeguards.
2.4 Your Data and Authority. You represent and warrant that:
- you have the legal right and necessary permissions to submit any data you upload or generate through the Services (“Service Data”);
- you have provided all required notices to individuals whose data you process;
- you have obtained lawful grounds (and consent where required) to publish or verify personal data via IVQA verification pages.
2.5 End-User Requests. Where you (as Organization) are the Controller of credential/holder data, you are responsible for handling data subject requests (access, correction, deletion). IVQA will provide reasonable assistance where required and permitted.
3. Services, Trials, and Availability. See Availability below.
3. Services, Trials, and Availability
3.1 Trials. We may offer trial access (“Trial Period”). We may terminate a Trial Period at any time, for any reason, without liability.
3.2 Availability. The Services may be temporarily unavailable due to maintenance, upgrades, or events beyond our control. We will use commercially reasonable efforts to minimize disruption.
3.3 Verification Function. Verification results depend on the data provided by Organizations. IVQA does not guarantee the accuracy of records entered by Customers. IVQA provides infrastructure to publish and validate verification status based on Customer-controlled records and system integrity checks.
4. Intellectual Property Rights
4.1 IVQA IP. IVQA and its licensors own all rights, title, and interest in the Services, including software, documentation, designs, trademarks, and related intellectual property.
4.2 Your Service Data. You retain ownership of Service Data you provide. You grant IVQA a worldwide, royalty-free license to host, process, transmit, and display Service Data solely to provide, secure, maintain, and improve the Services, and to comply with law.
4.3 Feedback. You grant IVQA the right to use feedback, suggestions, or improvement ideas without restriction or obligation.
5. Verification Pages and Public Access
5.1 Public Verification Pages. The Services may generate public verification pages accessible via QR scan or link. You control which fields are displayed, subject to platform rules and applicable law.
5.2 Data Minimization. You agree to configure verification pages using the minimum personal data necessary to achieve verification purposes and to comply with applicable data protection requirements.
5.3 Misuse of Public Pages. You must not use public verification pages to publish sensitive personal data, private identifiers beyond necessity, or any unlawful content.
6. Third-Party Services and Integrations
6.1 Third-Party Tools. The Services may integrate with third-party services (including APIs). Your use of third-party services is governed by their terms and policies.
6.2 No Liability for Third Parties. IVQA is not responsible for third-party services, downtime, data processing by third parties, or your relationship with them.
7. Charges, Billing, and Taxes
7.1 Subscription Fees. Fees are based on your Subscription Plan and are payable in advance unless stated otherwise.
7.2 Renewal. Subscriptions may automatically renew unless canceled according to your plan settings or order form.
7.3 Payment Authorization. You authorize IVQA (or its payment partners) to charge your payment method for subscription fees and renewals.
7.4 Refunds. Unless required by law, fees are generally non-refundable. IVQA may consider exceptional refund requests at its sole discretion based on documented billing errors or service defects.
7.5 Taxes. Prices may exclude taxes unless stated. You are responsible for applicable taxes, duties, or governmental charges.
8. Term, Suspension, and Termination
8.1 Term. These Terms begin when you first use the Services and continue until terminated.
8.2 Termination by You. You may terminate if IVQA materially breaches these Terms and fails to cure within thirty (30) days after written notice.
8.3 Suspension or Termination by IVQA. We may suspend or terminate access: for non-payment; for violation of these Terms; to protect security, integrity, or prevent harm; where required by law or lawful order.
8.4 Effect of Termination. Upon termination, your access ends. Certain clauses survive termination (including IP, confidentiality, disclaimers, limitation of liability).
8.5 Data Retention After Termination. We may retain Service Data for a limited period for business continuity, legal compliance, dispute resolution, and security. After that period, data may be deleted or anonymized, unless we are legally required to retain it longer.
9. Confidentiality
9.1 Confidential Information. Each Party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for performing obligations under these Terms.
9.2 Exclusions. Confidential information does not include information that is public, independently developed, lawfully obtained from a third party, or required to be disclosed by law.
10. Data Privacy and Security
10.1 Privacy. Personal data processing is governed by our Privacy Policy and applicable data protection laws (GDPR/UK GDPR where applicable, Morocco Law 09-08 and CNDP guidance where applicable).
10.2 Controller/Processor. Where you upload or manage holder/credential data, you act as Controller and IVQA acts as Processor. IVQA will process such data only as necessary to provide the Services and as instructed by you, subject to law.
10.3 Security Controls. IVQA applies technical and organizational safeguards aligned with ISO/IEC 27001 principles (access control, encryption in transit, logging, monitoring, incident response, vendor management).
11. Warranties and Disclaimers
11.1 Limited Warranty. IVQA warrants that the Services will perform materially in accordance with their documentation under normal use.
11.2 Disclaimer. Except as expressly stated, the Services are provided “AS IS” and “AS AVAILABLE.” IVQA disclaims all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
11.3 Verification Output. Verification results depend on Customer input and system conditions; IVQA does not warrant the correctness of third-party or Customer-entered content.
12. Limitation of Liability
To the maximum extent permitted by law:
- IVQA will not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, loss of goodwill, business interruption).
- IVQA’s aggregate liability arising out of or related to the Services will not exceed the fees paid by you for the Services in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations; in such cases, limits apply to the extent permitted by law.
13. Indemnification
13.1 By You. You will indemnify and hold harmless IVQA from claims arising out of your Service Data, your content, or your violation of these Terms or applicable law.
13.2 By IVQA. IVQA will defend you from third-party claims alleging that the Services infringe intellectual property rights, and indemnify you for damages awarded, provided your use is authorized and compliant. IVQA may modify or replace the Services, procure continued use rights, or terminate affected Services and refund unused prepaid fees (pro-rata) if necessary.
14. Compliance and Export
You agree not to use the Services in violation of applicable sanctions, export controls, or laws.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws applicable to the IVQA contracting entity identified on your order form or invoice. Where IVQA contracts with Moroccan customers, Moroccan law may apply; for international customers, the governing law may be specified in the applicable order form or agreement.
Disputes should first be addressed through good-faith negotiation. If unresolved, disputes may be submitted to competent courts or arbitration as specified in the order form (if any).
16. Miscellaneous
16.1 Entire Agreement. These Terms and referenced policies constitute the entire agreement between the Parties regarding the Services.
16.2 Assignment. You may not assign these Terms without IVQA’s prior written consent, except to an affiliate in connection with a corporate reorganization.
16.3 Force Majeure. Neither Party is liable for delays or failure due to events beyond reasonable control (e.g., outages, natural disasters, government actions, cyberattacks).
16.4 Notices. IVQA may provide notices via email, dashboard notifications, or the website.
16.5 Severability. If a provision is invalid, the remaining provisions remain in effect.